Apple Ultracompact USB Power Adapter Exchange Program
Important Safety Notice On September 20, 2008, Apple announced the Apple Ultracompact USB Power Adapter Exchange program. Apple has determined that under certain conditions the new ultracompact Apple USB power adapter’s metal prongs can break off and remain in a power outlet, creating a risk of electric shock. We have received reports of detached blades […]
Apple 5W European USB Power Adapter Exchange Program
Apple has determined that, in rare cases, the Apple 5W European USB power adapter may overheat and pose a safety risk. This adapter came with iPhone 3GS, iPhone 4 and iPhone 4S models shipped from October 2009 to September 2012 in the countries listed below. It was also sold as a standalone accessory. Customer safety […]
Beats Pill XL Speaker Recall Program
Apple has determined that, in rare cases, the battery in the Beats Pill XL Speaker may overheat and pose a fire safety risk. This product has been sold worldwide since January 2014 by Beats, Apple, and other retailers. Customer safety is always a top priority at both Apple and Beats, and we have voluntarily decided […]
Apple AC Wall Plug Adapter Exchange Program
Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, […]
Apple Three-prong AC Wall Plug Adapter Recall Program
Apple has determined that, in very rare cases, the Apple three-prong AC wall plug adapters designed primarily for use in the United Kingdom, Singapore, and Hong Kong may break and create a risk of electrical shock if exposed metal parts are touched. This wall plug adapter shipped from 2003 to 2010 with Mac and certain […]
Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro
Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors: Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined […]
15-inch MacBook Pro Battery Recall Program
Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number. Customer safety is always Apple’s top priority, and we […]
AirPods Pro Service Program for Sound Issues
Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020. An affected AirPods Pro may exhibit one or more of the following behaviors: Apple or an Apple Authorized Service Provider will service the affected AirPods Pro (left, right or both), free of charge. Note: […]
iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues
Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021. If your iPhone 12 or iPhone 12 Pro does not emit sound from the […]
Apple Watch Series 6 Service Program for Blank Screen Issue
Service Process Choose one of the options below to have your Apple Watch Series 6 serviced. Your Apple Watch will be examined prior to any service to verify that it is eligible for this program. Learn how to get your Apple Watch ready for service. Note: If your Apple Watch has any damage which impairs the service, that issue will need to be […]
