15-inch MacBook Pro Battery Recall Program

Apple Service Programs

15-inch MacBook Pro Battery Recall Program

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.

Customer safety is always Apple’s top priority, and we have voluntarily decided to replace affected batteries, free of charge.

Eligibility

First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is “MacBook Pro (Retina, 15-inch, Mid 2015).” If you have that model, call us or some see us in store to see if it is eligible for this program.

If your MacBook Pro is eligible, please stop using it and follow the instructions below to have your battery replaced.

Note: This program does not affect other MacBook Pro models.

Replacement Process

Come see us in store in order to have your battery replaced. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 3-5 days.

If you have questions or need further assistance, please contact us at 450-651-6777

To prepare your MacBook Pro for service, please back up your data.

This program is for battery replacement only. Please contact us and speak with an Advisor if you would like to arrange service for any additional issue.

Additional Information

This worldwide Apple program doesn’t extend the standard warranty coverage of the 15-inch MacBook Pro.

This program does not affect your statutory or warranty rights.

Apple Service Programs