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Get your Apple device ready for service

Choose your device to learn how to get your Apple device ready for service.

Get your iPhone, iPad, or iPod touch ready for service

To protect your information and save time, follow these steps before you get service for your device. If your device won’t turn on or respond, finish as many steps as possible:

  • Back up your iOS or iPadOS device (with iCloud, with your Mac, with your PC.
  • Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My.

How to back up your iPhone or iPad with iCloud

How to back up your iPhone, iPad and iPod touch with your Mac

How to back up your iPhone, iPad or iPod touch with iTunes on your PC

Get your Apple Watch ready for service

Here’s how to protect your information and save time before you drop it off for service. If your device won’t turn on or respond, finish as many of these steps as possible.

  • Unpair and erase your Apple watch.
  • Remove your Apple watch band (Your Apple Watch band and any other accessories that you send won’t be returned, so please remove them before bringing your device for service).

How to unpair and erase your Apple Watch if you have your iPhone

Get your Mac ready for service

To save time and protect your information, complete as many of these steps as you can before your Mac is serviced.

  • Make a backup (with time machine or with iCloud Drive).
  • If you turned on Find My Mac, turn off Find My.
  • Gather your information ( make sur you know your macOS password and bring in any accessories , like the power cable).

Back up your Mac with Time Machine

Add your Desktop and Documents files to iCloud Drive

Remove a device in Find My on Mac

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